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This policy explains how The IVY, a brand of Purple Wave Infocom Limited (“we”, “us”), handles personal information collected through this website.
Information we collect
- Enquiry and quote forms: your name, company, email address, phone number, city, country, project details and any file you choose to attach.
- Contact form: your name, company, email address, phone number and message.
- Technical data: your IP address and browser details, recorded with form submissions to prevent spam and abuse.
- Analytics: if enabled, anonymised usage data collected through Google Analytics.
How we use it
- To respond to your enquiry, prepare quotations and deliver products or services you ask for.
- To send you a confirmation of your request.
- To keep records of enquiries and orders for business and legal purposes.
- To protect the website against spam and misuse.
We do not sell your personal information or use it for unrelated marketing without your consent.
Sharing
We share information only with service providers who help us run the website and email (for example hosting and email delivery), with installation partners where needed to fulfil your order, or where required by law.
If you contact us through the WhatsApp button, your conversation is handled by WhatsApp under its own privacy policy. We use the messages only to answer you.
Retention
We keep enquiry records for as long as needed to respond, follow up and meet legal and accounting obligations, after which they are deleted.
Security
Form submissions are stored in a secured database. Attachments are kept outside the public website and can only be accessed by authorised staff.
Your rights
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may ask to access, correct or delete your personal information, or withdraw consent. Email us at the address below and we will respond within a reasonable time.
Contact
Purple Wave Infocom Limited, Plot No 1 & 2, Pocket A-2, 1st Floor, Sector 17 Dwarka, South West Delhi, New Delhi – 110078. Email: enquiry@theivy.in.